The Benefits of a Dedicated IT Support Engineer

For small to medium companies who want to enjoy all the benefits of exclusive IT support, Solid Systems offers a Dedicated Engineer solution that provides you with an on-site IT expert. While shared IT support typically offers a wider range of technicians, our Dedicated Engineer service ensures that you have all the advantages of an in-house IT specialist who provides exclusive use services to your company. This service can be conducted on a half day or full-time basis, proving a high level of IT excellence on-site at your company premises.

Some of the many benefits that can be enjoyed through our Dedicated Engineer solution include the following:

On-site IT expert – from routine tasks all the way through to network management, internet connectivity, server management, backup management and all other IT needs, your own on-site IT expert will be available whenever you require IT assistance.

Highly skilled and experienced engineers – as all of our Dedicated Engineers are extremely skilled and experienced within a wide range of IT competencies , you can enjoy complete peace of mind in knowing that all of your IT needs will be met using best practice methodologies.

Management and overseeing – to ensure that your Dedicated Engineer performs at the best possible level, Solid Systems provides full management and overseeing of your IT engineer at all times. This ensures a high level of accountability, with all deliverables carefully monitored to ensure that you are getting the best level of service at all times.

Microsoft best practices – all engineers at Solid Systems adhere to Microsoft best practices. This means that your Dedicated Engineer is fully committed to providing a high service standard to provide a greater level of IT excellence.

Business continuity – if your Dedicated Engineer ever requires leave, he or she will be replaced during the leave period to ensure that you will never have to go without dedicated IT support. This means that you will always have your on-site IT expert available, to ensure maximum productivity and uptime throughout each week, month and year.

Systems and processes – as part of the Solid Systems team of IT professionals, you can also be sure that all systems and processes are managed effectively at all times. Tickets are submitted for every task to allow us to monitor processes remotely and provide a greater level of quality across all processes.

Dedicated response time – as your Dedicated Engineer will be based on-site at your premises, you will never need to worry about shared IT support services that often result in a longer response time. All IT requirements can be managed quickly and simply, reducing downtime and ensuring that systems are running optimally.