Onsite & Remote IT Support Services

At Solid Systems we know that every problem requires a specific it solution – we offer both onsite and remote IT support, to ensure that your IT concerns are handled quickly and effectively. Whether you need assistance with a fairly simple computer issue, or need the services of our highly skilled engineers, we aim to solve your problems in as little time as possible. While some problems can easily be resolved remotely through our support centre, there are times when you will require an onsite technician to assist. Our IT support options can be broken down as follows:

Onsite Support

For problems that require the services of an onsite IT support engineer, this option will ensure that you get the specialised assistance that you need. The engineer will be called out to your company, where he will analyse the situation and decide on the best course of action for your specific concern. This could be a server issue, or a network fault, or even a hardware issue that requires all the skill and experience of our highly capable engineers.

Remote Support

Our remote IT support option is for all of those problems that can be solved remotely via our support centre. Once you have called in with your specific problem, our highly skilled support staff will be able to identify the problem and either talk you through it, or solve the problem remotely. This cuts down on time wastage, ensuring that your problem is solved as quickly as possible. Common remote support issues could be simple computer issues, software issues or even server issues.

To allow for an even greater level of customer service, we also offer emergency support for both onsite and remote support issues. This gives you total peace of mind, knowing that Solid Systems will always be just a phone call away in the event of a computer emergency.

Contact our offices today to learn more about the onsite and remote IT support services we offer.