Solid Select vs Solid Unlimited: Which Managed IT Plan Is Right for You?
What every Managed IT plan includes, how Solid Select and Solid Unlimited differ, and how to choose.
Read the guide →The Help Desk in short
The Solid Systems Help Desk is staffed 24/7 by trained IT Professionals, not an automated menu. It offers guaranteed response times, and our team can connect remotely to fix problems quickly. The guides below cover logging a ticket, ticket statuses, the Customer Portal, after-hours emergencies and our SLA.
There’s nothing worse than wasting your time on an automated call with 101 options to navigate and elevator music that will put you to sleep. That’s why our Help Desk is manned 24/7 by professionally trained IT Professionals that are there to solve any issues you may have.
Our Help Desk offers guaranteed response times and our IT Professionals have remote access to make sure any problems are resolved as efficiently as humanly possible.
Speak to one of our humans today and see for yourself the difference that being able to converse with a real person can make.
Below are short articles to ensure you get the most out of your IT Helpdesk.
- Logging A Support Ticket
- Ticket Status
- Customer Portal
- Emergency After Hours
- SLA (Service Level Agreement)
Frequently asked questions
When is the Help Desk available?
Our Help Desk is staffed 24/7 by trained IT Professionals. For an emergency outside business hours, see Emergency After Hours.
How quickly will you respond?
The Help Desk works to guaranteed response times, set out in our SLA.
How do I contact the Help Desk?
Email the support desk, call us or speak to a team member. See Logging A Support Ticket.