Account Manager

What’s the Opportunity?

Customer service is not a department it’s an attitude! We are looking for a human to nurture our long-standing relationships with our customers. Traditionally called Account Management, at Solid this human is a Digital Advisors.

The mission of a Digital Advisor at Solid is to enable our customers business to perform at their best by leveraging technology.

To achieve this, you will provide strategic guidance to clients and draw on the full suite of Solid’s services. You are responsible for communicating the Solid story to clients empowering them to meet their ongoing technology requirements and digital transformation needs.

You will be required to support our clients in navigating the rapidly changing technology landscape, integrate new digital services which underpin organisational improvement. Enabling our clients to operate dynamically and efficiently from any device, anywhere, at any time.

What will I be doing?

  • Keep our clients educated and engaged in the ever-changing technology solutions we support.
  • Showing our clients how much we care by taking the time to examine the value we bring to the relationship. Driving our customers to stay satisfied, excited and loyal
  • Understand the clients technology needs and work with the technical team to build an IT roadmap. Ensuring best practices and good technology is in place.
  • Consistently communicate security risks, while educating our clients on the benefits of gradual and proactive planned implementation of new solutions. By using easy to understand reports, and visually engaging graphs.
  • Continuously ensuring that our client’s technology needs are met and most importantly ensuring they are getting value from services rendered.
  • Formulate reports that illustrate value of services rendered
  • Retention, growth and profitability of our SLA clients
  • Ensuring a smooth transition of service changes
  • Working with Operations to ensure efficient delivery IT projects and SLA’s
  • Responsibility for maintaining an accurate opportunity pipeline by cross-selling and up-selling full suite of Solid products & services.
  • Resolve customer complaints quickly and effectively
  • Be a contributor to the Account Management processes and policies
  • Remaining current with key industry advancements and important news, and able to adapt to the fast rate of change in the technology space

What skills do I need?

  • Personal human to human experience.
  • A passion for technology and how it can empower ambitious organisations to succeed
  • Demonstrable experience in an Account Management or Business Development position within the technology sector.
  • A solutions sales methodology
  • A proven track record of meeting and exceeding targets
  • A team player with the proven ability to get the best out of colleagues and ability to motivate
  • The ability to develop relationships with both operational and business decision maker contacts
  • A clear understanding of business requirements and the ability to translate these into IT solutions
  • Commercial skills including negotiation, development of business case and demonstrate ROI of IT investments.
  • Natural problem-solving skills
  • Confidence in front of clients including strategy meetings, service review meetings, project meetings
  • An ability to embrace change in a dynamic company

Bonus skills & attributes

  • Experience working for a Managed IT services company
  • Strong knowledge of Cloud Solution Provider model
  • Ability to align business goals with IT

Included in your package

We are a well-treated bunch, with awesome benefits! For some of the awesome benefits check out our perks 

Above all you need to be human. To have self-respect and respect for others. It’s that simple. It won’t hurt if you have a special skill like licking your elbow or juggling keyboards while working out the square root of -934. We could use some fresh entertainment over lunch.