Senior Helpdesk Support Engineer

What’s the Opportunity?

We’re looking for a Senior Help Desk Support Engineer to join our team.  Solid supports businesses ranging from bootstrapped start-ups to large enterprise corporations. As a Senior Help Desk Support Engineer, you will efficiently give technical assistance to our clients 

What will I be doing?

  • Be responsible for escalations from Level 1 Support. 
  • Provide efficient, technical assistance for incoming queries and issues relating to our clients.  
  • Resolve the client’s request and you are consistently positive in your approach. 

What skills do I need?

  • Experience with Office 365, Active Directory, Azure and Microsoft Exchange 
  • Previous experience with problem solving in a troubleshooting environment with Microsoft Server, Desktop and MAC Operating Systems 
  • Experience with troubleshooting networks – LAN and wireless networks, firewalls, DHCP, DNS and TCIP
  • Brilliant with a support ticketing system and beating SLA targets 

However, great support takes more than technical skills, so we also need you to have:

  • Excellent written and verbal communication skills with the ability to explain complex topics in easily understood, concise language [English] 
  • Ambition, eagerness to learn and improve, passion for technology and the future of the technology industry 
  • The personality of a Christmas Tree – colourful, pleasant and the ability to make people smile! 
  • Resonate and love our core values

Bonus skills & attributes

  • Experience with Autotask or Nable 
  • Microsoft Certified Professional – MCSE, MCITP, MCTS 
  • Sophos

Included in your package

We are a well-treated bunch, with awesome benefits! If you missed it check out our perks on our website. 

Above all you need to be human. To have self-respect and a respect for others. It’s that simple. It won’t hurt if you have a special skill like licking your elbow or juggling keyboards while working out the square root of -934. We could use some fresh entertainment over lunch.