Helpdesk Support Engineer

What’s the Opportunity?

We’re looking for a Help Desk Support Engineer to join our team.  Solid supports businesses ranging from bootstrapped start-ups to large enterprise corporations. As a Help Desk Support Engineer, you will efficiently give technical assistance to our clients.

What will I be doing?

Be the first line of support for our Client’s business.
Provide efficient, technical assistance for incoming queries and issues relating to our clients.
Resolve the client’s request and you are consistently positive in your approach.

What skills do I need?

Previous experience with problem solving in a troubleshooting environment with Microsoft Server, Desktop and MAC Operating Systems
Experience with troubleshooting networks – LAN and wireless networks, firewalls, DHCP, DNS and TCIP
Experience with Office 365, Active Directory and Microsoft Exchange
Brilliant with a support ticketing system and beating SLA targets

However, great support takes more than technical skills, so we also need you to have:

Excellent written and verbal communication skills with the ability to explain complex topics in easily understood, concise language [English]
Ambition, eagerness to learn and improve, passion for technology and the future of the technology industry
The personality of a Christmas Tree – colourful, pleasant and the ability to make people smile!

Bonus skills & attributes

Experience with Autotask or Nable
Microsoft Certified Professional – MCSE, MCITP, MCTS
Cyberoam CCNSP Certified

Included in your package

We are a well-treated bunch, with awesome benefits! If you missed it check out our perks on our website.

Above all you need to be human. To have self-respect and a respect for others. It’s that simple. It won’t hurt if you have a special skill like licking your elbow or juggling keyboards while working out the square root of -934. We could use some fresh entertainment over lunch.

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