What’s the Opportunity?

We’re looking for a Support Engineer to join our team. Solid supports businesses ranging from bootstrapped start-ups to large enterprise corporations. Our Support Engineers partner with our customers to tackle the challenging technical issues they face in innovative ways.

What will I be doing?

Have a set schedule for onsite recurring visits to customers and obviously, we will ensure you have the best tools available to do the job efficiently.
Take ownership of the customer’s IT environment through the form of site improvement projects.
Directly be responsible for enabling our customer’s business IT to perform at its best.

What skills do I need?

Previous experience with problem solving in a troubleshooting environment with Microsoft Server, Desktop and MAC Operating Systems
Experience with troubleshooting networks – LAN and wireless networks, firewalls, DHCP, DNS and TCIP
Experience with Office 365, Active Directory and Microsoft Exchange
Brilliant with a support ticketing system and beating SLA targets

However, great support takes more than tech skills, so we also need you to have:

Excellent written communication skills with the ability to explain complex topics in easily understood, concise language [English]
Ambition, eagerness to learn and improve, passion for tech and the future of the technology industry
The personality of a Christmas Tree – colorful, pleasant and the ability to make people smile!

Bonus skills & attributes

Experience with Autotask or Nable
Microsoft Certified Professional – MCSE, MCITP, MCTS
Cyberoam CCNSP Certified

Included in your package

We are a well-treated bunch, with awesome benefits! If you missed it check out our perks

Above all you need to be human. To have self-respect and a respect for others. It’s that simple. It won’t hurt if you have a special skill like licking your elbow or juggling keyboards while working out the square root of -934. We could use some fresh entertainment over lunch.