Primary Support Engineer

What’s the Opportunity?

We’re looking for a Support Engineer to join our team.  Solid supports businesses ranging from bootstrapped start-ups to large enterprise corporations. Our Support Engineers partner with our customers to tackle the challenging technical issues they face in innovative ways.

What will I be doing?

  • Have a set schedule for onsite recurring visits to customers and obviously, we will ensure you have the best tools available to do the job efficiently.
  • Take ownership of the customer’s IT environment through the form of site improvement projects.
  • Directly be responsible for enabling our customer’s business IT to perform at its best.

What skills do I need?

  • Previous experience with problem solving in a troubleshooting environment with Microsoft Server, Desktop and MAC Operating Systems
  • Experience with troubleshooting networks – LAN and wireless networks, firewalls, DHCP, DNS and TCIP
  • Experience with Office 365, Active Directory and Microsoft Exchange
  • Brilliant with a support ticketing system and beating SLA targets

However, great support takes more than tech skills, so we also need you to have:

  • Excellent written communication skills with the ability to explain complex topics in easily understood, concise language [English]
  • Ambition, eagerness to learn and improve, passion for tech and the future of the technology industry
  • The personality of a Christmas Tree – colorful, pleasant and the ability to make people smile!

Bonus skills & attributes

  • Experience with Autotask or Nable
  • Microsoft Certified Professional – MCSE, MCITP, MCTS
  • Cyberoam CCNSP Certified

Included in your package

We are a well-treated bunch, with awesome benefits! If you missed it check out our perks 

Above all you need to be human. To have self-respect and a respect for others. It’s that simple. It won’t hurt if you have a special skill like licking your elbow or juggling keyboards while working out the square root of -934. We could use some fresh entertainment over lunch.