Senior Support Engineer

What’s the Opportunity?

A Senior IT Pro at Solid Systems is a analytical thinker. You continually absorb and analyse information to make better decisions. Always keeping the best interest of our clients.

You have the ability to take an idea and transform it into a reality.

You have a growth mindset not fixed!

You ensure that there is follow through on escalations; as this maintains our client’s satisfaction. Client satisfaction is key in the lead role and you seek out to improve our client’s experience by ensuring that our clients are frequently engaged.

The goal is to ensure that information technology adds the maximum value to our clients so as to facilitate the success of our business.

Ultimately, you should lead by setting a good example and engage the team to achieve goals.

What will I be doing?

  • Technical project architect; high level and low level
  • Ensure adoption of ITIL Framework – Incident, change and problem management.
  • Effective problem management by identifying root cause analysis and problem resolution
  • Identify problematic areas and implement strategic solutions
  • Technical pre-sales with new and existing clients

What skills do I need?

  • Previous experience with strategic planning, problem solving and supporting Microsoft environments.
  • Azure Virtual Machines and virtual networks, platform as a service (PaaS) for IT Pros, using PowerShell for automation and management, and migrating from on-prem to the cloud
  • Skills to power the next generation of cloud-optimized networks, applications, and web services. Which include  virtualization features, networking management, storage capabilities, and more.
  • Experience with installing, maintaining and troubleshooting networks – LAN and wireless networks, firewalls, DHCP, DNS and TCIP
  • Experience with Office 365, Active Directory, SQL, Azure and Microsoft Exchange.
  • Great understadnign of the ITIL Framework
  • Brilliant with a support ticketing system and guiding a team in beating SLA targets
  • The ability to guide and up-skill team members by sharing knowledge.

However, great support takes more than tech skills, so we also need you to have:

  • Excellent with problem solving and  strategic thinking to enable your team to perform at its best.
  • Brilliant communication skills with the ability to explain complex topics in easily understood, concise language to our customers. [English]
  • Ambition, eagerness to learn and improve, passion for tech and the future of the technology industry
  • The personality of a Christmas Tree – colorful, pleasant and the ability to make people smile!

Bonus skills & attributes

  • Experience with Autotask or Nable
  • Microsoft Certified Professional – MCSE, MCITP, MCTS
  • Cyberoam CCNSP Certified

Included in your package

We are a well-treated bunch, with awesome benefits! If you missed it check out our perks 

Above all you need to be human. To have self-respect and a respect for others. It’s that simple. It won’t hurt if you have a special skill like licking your elbow or juggling keyboards while working out the square root of -934. We could use some fresh entertainment over lunch