arrow_back Back What’s the Opportunity?
This is a chance to become part of a team that values continuous learning, growth and establishing honest relationships that empower you to always be human.
At Solid Systems, we enable every person and business we engage with to
perform at their ultimate best. We deliver leading technology solutions in the most human way possible.
Support Engineer aKa Digital Transformers’ mission is to design, implement and support technology solutions in our client’s businesses in alignment with the Solid way.
You will drive the cultural change in our client’s business by driving adoption of the technology solutions implemented.
What will I be doing?
Design solutions for customers from existing templates and solutions sets.
Implement digital transformation technologies (Office 365, Azure) across all customers and projects.
Provide technical assistance for implementations across the digital transformation team.
Drive digital adoption (Office 365, SaaS) at the client’s site
Provide support to client to resolve IT queries when required within SLA
Assist on the service desk when required.
Effective problem management by identifying root cause analysis and problem resolution
Formulate best possible solution when faced with a disaster management situation, present to technical lead for approval.
Ensure clients are satisfied with the product and value delivered
Identify opportunities for developing new projects, processes or templates in line with best practice.
Create and maintain accurate documentation and tooling (IT Glue, N Central, Autotask) in real-time.
Conduct monthly checks on back-ups at clients
What skills do I need?
5+ years’ proven work experience as Technical Support Specialist or similar role.
Proven Experience with strategic planning, problem solving and supporting Microsoft environments.
Proven Experience with Office 365, Active Directory, SQL, Azure and Microsoft Exchange.
Proven Experience with installing, maintaining and troubleshooting networks – LAN and wireless networks, firewalls, DHCP, DNS and TCP/IP
Skills to power the next generation of cloud-optimized networks, applications, and web services. Which include virtualization features, networking management, storage capabilities, and more.
Good understanding of the ITIL Framework
Brilliant with a support ticketing system and experience in beating SLA targets
The ability to guide and up-skill team members by sharing knowledge.
Strong client-facing and teamwork skills
Familiarity with risk management and quality assurance control
Hands-on experience with project management tools
However, great support takes more than tech skills, so we also need you to have:
Brilliant communication skills with the ability to explain complex topics in easily understood, concise language to our customers. [English]
Ambition, accountability, eagerness to learn and improve, passion for tech and the future of the technology industry
The personality of a Christmas Tree – colorful, pleasant and the ability to make people smile!
Bonus skills & attributes
Experience with Autotask or Nable
Microsoft Certified Professional – MCSE, MCSA
Microsoft SharePoint, Teams Implementation Experience
Sophos Certified Engineer
Cisco Meraki Solutions Specialist
Included in your package
We are a well-treated bunch, with awesome benefits! If you missed it
check out our perks
Above all you need to be human. To have self-respect and a respect for others. It’s that simple. It won’t hurt if you have a special skill like licking your elbow or juggling keyboards while working out the square root of -934. We could use some fresh entertainment over lunch