SOLID 365 is designed for South African businesses who are looking for a more localized Microsoft Office 365 experience.
Our mission is to help you get the most out of your subscription, keep up to date with all the empowering functionality and provide a more familiar and free support & billing service.
Here are some of the tasks and support provided to you free with your e-mail subscription:
- Adding new users, provisioning licenses and configuring their devices including smartphones and tablets.
- Installing office applications included in your subscription
- Fixing corrupted Outlook profiles.
- Setting up or changing mail routing.
- Adding users to or creating distribution groups.
- Unlocking accounts and resetting passwords.
- Setting permissions within the structure, such as send on behalf, user mailbox access, public folder configurations, calendar views, and more.
- Overview training on Outlook Web App and the Office Portal.
We’re also provide support for Office, OneDrive, SharePoint, Teams and Skype for Business
- Setting up your device to use OneDrive and sync your files to the cloud
- Microsoft Word, Excel, PowerPoint troubleshooting and assistance
- Troubleshooting sign-in and licensing problems
- Resolve Skype for Business video and sound problems
- Solving installation issues for PC/Mac compatibility
The only limitation is that each ticket or incident is limited to one hour of professional support services.
Need support? Simply e-mail email@example.com or call +27 21 110 0000