IT Support

Get The Support You Need

Introduction

When you think of your business’ IT infrastructure, it can be easy to focus on the big areas – your servers and network, their security, your end point devices and so on. You think about their purchase and their provisioning, but what about their upkeep? When you’re running a large business, IT support and managing and maintaining your infrastructure can easily become a fulltime job, and one that many companies don’t have the resources to fill. 

This is where a service provider like Solid Systems steps in, to provide you with the IT support that your business needs on a day-to-day basis, and to help your business grow in ways that you may never have imagined.

What is IT Support?

The role of IT Support services is to ensure that your business technologies are running as smoothly as possible. Even small business IT support needs to encompass the monitoring and managing of your systems, ensuring that they’re always up to date. But that’s not where Solid Systems’ IT support solutions end. 

To us, IT systems support is about more than just maintenance. That’s why we help you beyond simply ensuring that your existing technologies are maintained. Our IT support and services extend to managing your vendors, ensuring your business’ security, advising on the best possible technology services and solutions to help your company meet its goals. Our IT support solutions even keep your teams trained in the best ways to use your existing technologies.

What Are the Benefits of Outsourced IT Support?

Many companies choose to manage their business IT support in-house. While this is a viable option, it is expensive, and often results in individuals or entire teams dedicating all of their time to IT support, without being able to focus on the core areas that could help to drive the business forward. It also becomes difficult for a single person, or even a team, to keep themselves constantly updated on the latest technologies, the right updates, and the right IT support techniques to be implementing for your business. 

There are a number of benefits to using an external IT support company for outsourced IT support:

More Cost Effective

You get the expertise of a full team of IT support Pros at a fixed monthly rate

Knowledge & Experience

We are always upskilling our teams and providing them with the resources to expand their knowledge and experience across IT fields.

More Focussed Teams

Without needing to worry about IT support, management and maintenance, your teams will be able to focus their attentions and skills on your core business. 

Improve Productivity

We manage your systems to ensure that your teams have the network resources they need to operate smoothly, effectively and efficiently. 

Heightened Convenience

Our round-the-clock IT support desk and vendor management services make managing your business easier in every way.

Our team of IT pros are waiting in the wings to help you meet your business goals and see you stepping confidently into the future

Get the IT support you need today!

Our team of IT pros are waiting in the wings to help you meet your business goals and see you stepping confidently into the future

Get the IT support you need today!

What do Solid Systems’ IT Support Solutions Include?

We offer business IT support services to help any company, large or small, embrace and make the most of their technologies. Our IT support solutions include:

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IT Roadmapping

Your technologies should grow with your business. We provide IT Roadmaps that will see your tech advance as your company does.

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Backup Solutions

Don’t wait for a data disaster to strike. Make sure that your information is replicated and safely and securely stored in the cloud.

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Disaster Recovery

When disaster does strike, make sure that your business is prepared with a disaster recovery plan that will see your operations continue uninterrupted.

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Holistic Maintenance

Whether it’s your servers, your network or your devices, we make sure that your systems are safe, secure, and up-to-date.

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Holistic Security

Ensure the safety of your networks, servers, devices, emails and documents with all-encompassing security solutions.

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Vendor Management

Why spend your time on hold when providers fall short? As your one-stop-shop, we help with all of your technology needs, including managing vendors on your behalf.

Why Choose Solid Systems?

As an IT support business, we’ve been providing companies both large and small with reliable IT support for over 18 years. We are dedicated to keeping our IT Pros upskilled and knowledgeable in everything technology related, ensuring that our teams are always ready to help, whatever the situation may be. When you partner with Solid Systems, you’re investing in more than just another IT support specialist. We help you to prioritise growth, meet your business goals, and step confidently into the future. The holistic IT support solutions that we offer forms an important part of doing just that. 

ABOUT SOLID SYSTEMS

With over 18 years of experience in providing dedicated IT support to businesses around the globe, Solid Systems is perfectly placed to meet and exceed your business’ needs. We’re just a click away, so don’t hesitate to contact us.  

Since 2003, we have specialised in delivering leading technology solutions and offering guidance to organisations in South Africa and abroad, in the most human way possible.  

We love technology and the exciting ways that it evolves, and are constantly improving the tools that we use. But humans are at the heart of our business. That’s why we value each relationship and prioritise a personal approach, finding solutions that deliver results for your company in the best way possible.  

With our highly skilled and passionate professionals behind us, and the latest and most sophisticated tools at their disposal, we ensure that the businesses we work with are constantly evolving, and can step into the future with confidence.

Outsource Your IT Support

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