Focussed on support for humans, by humans
Providing you with the IT service & IT support that your business needs on a day-to-day basis, and helping your business to grow in ways that you may never have imagined.
What is IT Support?
The role of IT Support Providers is to ensure that your business technologies are running as smoothly as possible. Even small business IT support needs to encompass the monitoring and managing of your systems, ensuring that they’re always up to date. But that’s not where Solid Systems’ IT support solutions end.
To us, IT helpdesk support is about more than just maintenance. That’s why we help you beyond simply ensuring that your existing technologies are maintained:
What makes Solid Systems a leading IT Support company in South Africa and the UK?
When you think of your business’ IT infrastructure, it can be easy to focus on the big areas – your servers and network, their security, your end point devices and so on. You think about their purchase and their provisioning, but what about their upkeep? When you’re running a large business, IT support and managing and maintaining your infrastructure can easily become a fulltime job, and one that many companies don’t have the resources to fill.
This is where a service provider like Solid Systems steps in, to provide you with the IT service & IT support that your business needs on a day-to-day basis, and to help your business grow in ways that you may never have imagined.
What are the benefits of Outsourced IT Support?
Many companies choose to manage their business IT helpdesk in-house. While this is a viable option, it is expensive, and often results in individuals or entire teams dedicating all of their time to IT support, without being able to focus on the core areas that could help to drive the business forward. It also becomes difficult for a single person, or even a team, to keep themselves constantly updated on the latest technologies, the right updates, and the right IT helpdesk support techniques to be implementing for your business.
There are a number of benefits to using an external IT company for outsourced IT support:
What do Solid Systems' IT Support solutions include?
We offer business IT support services to help any company, large or small, embrace and make the most of their technologies. Our IT support solutions include:
Your technologies should grow with your business. We provide strategic technology planning that will see your tech advance as your company does.
Don’t wait for a data disaster to strike. Make sure that your information is replicated and safely and securely stored in the cloud.
When disaster does strike, make sure that your business is prepared with a disaster recovery plan that will see your operations continue uninterrupted.
Whether it’s your servers, your network or your devices, we make sure that your systems are safe, secure, and up-to-date.
Ensure the safety of your networks, servers, devices, emails and documents with all-encompassing security solutions.
Why spend your time on hold when providers fall short? As your one-stop-shop, we help with all of your technology needs, including managing vendors on your behalf.
Get the best IT support you need today!
Our team of IT pros are waiting in the wings to help you meet your business goals and see you stepping confidently into the future.
Why choose Solid Systems?
Looking for IT Support in Johannesburg or Cape town ? We’ve been providing both large and small businesses with reliable IT support for over 18 years. We are dedicated to keeping our IT Pros upskilled and knowledgeable in everything technology related, ensuring that our teams are always ready to help, whatever the situation may be. When you partner with Solid Systems, you’re investing in more than just another IT support specialist. We help you to prioritise growth, meet your business goals, and step confidently into the future. The holistic IT support & IT solutions that we offer forms an important part of doing just that.
Frequently asked questions
IT support services are all about helping you manage and maintain your technologies. It could be assisting with technical support for your devices, proactively monitoring your servers, training your teams in the latest best practices, keeping your business secure online, or it could be all of the above. No matter what your technology needs, our team of IT pros are here to help.
At Solid Systems, we love to see the ways that technology evolves. But for most businesses, evolving technologies mean headaches and hassles as the solutions they’re used to become outdated and start to cause problems. Having an IT support team behind you to not only help you through any issues that you may experience, but also put together strategic technology planning to see you putting your best foot forward and meeting your business goals is essential in this modern digital age.
Every time that you send an email to Solid Systems’ IT helpdesk, it creates a ‘ticket’ which gets assigned to one of our IT pros. This makes it easy to follow up on and keep track of every request that you make, and it helps us to ensure that every query that we receive gets handled as quickly and efficiently as possible.
Not quite. IT support is a general term for everything that a provider like Solid Systems does to manage and maintain your technologies. An IT Helpdesk forms part of IT support. Whenever you have a question, query, request or problem, you’ll contact the IT Helpdesk either over email, telephonically or in person, and our IT pros will get back to you as quickly as possible.
Yes. While IT Helpdesk specifically refers to the process of contacting a support team, and how they manage your queries and requests, Technical Support or IT Support is a general term that covers all the ways a partner like Solid Systems can help you to maintain and manage your technologies as a whole.
As a business, you want to spend as much of your time and effort on your core focus as possible. Every minute that you spend worrying about a device that isn’t working, an email address that isn’t connecting, or any other IT issues is time that is wasted. That’s why having an external IT support partner who manages all of your IT services and ensures that any problems are dealt with quickly and efficiently will see a boost in your company’s productivity, and help you to achieve your goals.
Outsource Your IT Support
ABOUT SOLID SYSTEMS
With over 18 years of experience in providing dedicated IT support to businesses around the globe, Solid Systems is perfectly placed to meet and exceed your business’ needs. We’re just a click away, so don’t hesitate to contact us.
Since 2003, we have specialised in delivering leading technology solutions and offering guidance to organisations in South Africa and abroad, in the most human way possible.
We love technology and the exciting ways that it evolves, and are constantly improving the tools that we use. But humans are at the heart of our business. That’s why we value each relationship and prioritise a personal approach, finding solutions that deliver results for your company in the best way possible.
With our highly skilled and passionate professionals behind us, and the latest and most sophisticated tools at their disposal, we ensure that the businesses we work with are constantly evolving, and can step into the future with confidence.