5 Reasons Why You Should Be Outsourcing Your IT Service Desk

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Wouldn’t it be great if every company could afford to have their own team of dedicated IT professionals? Individuals who were constantly keeping themselves updated with the latest technologies and advancements. People whose sole job was to monitor your business’ technologies, ensuring that they were managed, updated and regularly maintained. The kind of team you could turn to for advice on anything and everything tech, network or server related. Let us be the bearers of good news. Because you can afford it, thanks to Solid Systems’ outsourced IT service desk.

What is an IT Service Desk?

An IT service desk is a business’ one-stop-shop for everything tech related. You can think of it as an IT help desk where you and your teams can turn for all your technology related questions. But it’s also an IT support desk, managing online services, apps and vendors on your behalf, so that you can focus on your core business. On top of that, our IT service desk helps your company to make the right technology choices to keep your business moving forward.

With Solid Systems’ outsourced IT service desk, you get access to our IT professionals and the wealth of information at their disposal. We find the very best IT pros from a variety of fields, and put their knowledge to the best possible use – helping your businesses grow and reach your goals. Our focus on upskilling our teams, and giving them the opportunity to learn, means that whenever you deal with our IT pros, you can rest assured that they have the knowledge and expertise that you need.

What makes our outsourced IT Service Desk a better solution than hiring your own in-house teams? Here are just 5 reasons to consider:

  1. Enhanced Efficiency
    Solid Systems has been operating as an IT company in South Africa for over 18 years. We have vast experience in managing IT services. What does this mean for you? When you work with our IT service desk, you can trust that we’re putting best practices in place for your business. One of the first steps that we take is an IT audit to understand your existing technologies and processes, and how they can best be used to help your company achieve your goals. We put roadmaps in place to keep your technology moving forward along with your business.

     

  2. Improved Asset Management
    As part of our IT audits, we also put together a list of all your assets, from devices, to servers, to apps and beyond. Knowing what you have is essential for any business’ growth.

    But that’s not where our IT service desk stops. We also provide a list of vendors and suppliers that you’re already making use of, and can manage them on your behalf. This helps you and your teams, once again, to focus your efforts on the aspects of your business that truly matter – building your customer base and perfecting your product – while we take care of everything you need to stay up and running.

     

  3. Aligned Teams
    With Solid Systems taking care of your technology, your teams will have the opportunity to become proactive, rather than reactive. You’ll find them working more closely together on projects to promote your business growth, rather than spending their time on admin, bugs and fixes. 

    As soon as a team member experiences a glitch, they can give us a call or drop us a mail, and be back up and running in minutes, rather than spending hours trying to figure the problem out for themselves.

    Companies that use Solid Systems find that having an outside party taking care of their IT service desk boosts collaboration between team members, and enhances productivity. This is especially the case for businesses that embrace remote working, as we help you find the right technologies for bringing your teams together seamlessly.

     

  4. Reduced Costs
    Running an in-house IT service desk is an expensive undertaking. Finding the right people with the right experience is one costly matter. Giving them the time and resources to train themselves and stay up to date with all the latest advancements is another situation entirely.

    When you work with Solid Systems, you are working with IT pros who already have the knowledge and experience that you need. You don’t have to pay their salaries, and you don’t have to train them up. We take care of all of that. All you pay is a fixed, affordable monthly rate.

     

  5. Effective Communication
    We believe in excellent customer service, and part of that is transparency and communication. Whenever you or one of your team members contacts our IT service desk with a question or query, we will respond to it quickly, efficiently, and in the friendly, human way that forms the foundation of our business. After all, we are humans, not robots.

As you can tell, working with Solid Systems’ IT service desk makes perfect business sense for any company, large or small. There are numerous advantages, from cost, to efficiency, productivity, collaboration and more. So, what are you waiting for? Contact us today to find out how our outsourced IT service desk could be helping you reach your goals.

Michael Claxton

Michael Claxton

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