The Difference between IT Support and Managed Services: A Comprehensive Guide

it support and managed services

Are you a business owner looking for a technology partner to enhance your IT infrastructure? Have you come across terms like ‘IT support’ and ‘managed services’, but are unsure of what they actually mean? Don’t worry, you’re not alone. In the fast-paced world of technology, it can be challenging to keep up with the latest jargon and understand their differences. In this article, we will break down the differences between IT support and managed services, so you can make an informed decision for your business.

What Are The Differences Between IT Support vs Managed Services?

IT support and managed services are often used interchangeably, but they are not the same thing. While both provide technical assistance to businesses, their approaches and scope of work are different. Let’s take a closer look.

• Availability and Monitoring

IT support typically refers to the services provided by an external IT outsourcing team to troubleshoot issues that arise in your company’s IT systems. This could include fixing hardware or software malfunctions, setting up new equipment, or providing general technical assistance when needed. The availability of IT support is mainly reactive, meaning they respond to issues as they occur.

On the other hand, managed IT services provide proactive maintenance and monitoring of IT systems. This means that a team of experts works behind the scenes to prevent potential problems from occurring in the first place. By regularly monitoring and maintaining your IT infrastructure, managed services help reduce downtime and maximise efficiency.

• Patching and Upgrades

When it comes to patching and upgrades, there is a significant difference between IT support vs managed services. IT support typically handles ad-hoc issues, applying software updates or fixing bugs when they arise. This means your business may not always have the latest versions of critical software or security patches installed.

Managed services, on the other hand, take a proactive approach to patching and upgrades. They ensure that all necessary updates are applied in a timely fashion, minimising cyber security risks and keeping your systems up-to-date. This can save your business from potential disruptions and data breaches.

• Cost and Efficiency

One of the main differences between IT support and managed services is cost. IT support is usually charged for by the hour, which can quickly add up if your business experiences frequent IT issues. In contrast, managed services operate on a fixed fee model, meaning you pay a set amount each month for their comprehensive IT support.

Not only does this provide cost predictability for your business, but it also increases efficiency. With managed services, you no longer have to worry about the time and resources spent on dealing with IT issues, allowing you to focus on your core business.

The Short And Long Term Benefits Of IT Support And Managed Services

Partnering with a reliable technology provider like Solid Systems for both IT support and managed services can bring numerous short and long-term benefits for your business. These include:

• Enhanced IT Infrastructure

With a team of experts constantly monitoring and maintaining your IT systems, you can expect improved performance and reliability. This leads to increased productivity and reduced downtime for your business.

• Exceptionally Human IT Support

Unlike automated responses or call centres, at Solid Systems, we focus on the human side of IT support, ensuring that we have a full understanding of the issues that you face and the frustrations that they cause, and that we get to the root cause of the problem, rather than simply fixing symptoms.

• Proactive Approach

With regular monitoring and patching, managed services can identify and address potential issues before they become major disruptions. This proactive approach saves your business from costly downtime and data breaches.

• Cost Savings

As mentioned earlier, the fixed fee model of managed services is a cost-effective solution for businesses of all sizes. The comprehensive IT support provided also reduces the need for hiring and training in-house IT staff, saving you both time and money.

• Scalability

With managed services, your technology partner can easily scale up or down according to your business needs. This provides flexibility for growth and ensures that you only pay for the services you require.

• Strategic Planning

A reliable technology partner like Solid Systems can help businesses plan their long-term IT strategy based on their goals and budget. This allows businesses to stay ahead of their competition with the latest technology and maximise their IT investments.

• Peace of Mind

With managed services, you can have peace of mind knowing that your IT systems are in good hands. You can focus on running your business while your technology partner takes care of all your IT needs.

Does IT Support vs Managed IT Services Need To Be An Either/Or Choice?

The choice between IT support and managed IT services doesn’t necessarily have to be a strict binary decision. The ideal solution often lies in a blend of both, tailored to your business’s unique needs. IT support offers hands-on assistance and problem-solving expertise when unexpected issues arise. On the other hand, managed IT services proactively oversee your technology, keeping systems updated and spotting potential issues before they escalate. Leveraging both options, your business can ensure a well-rounded technology strategy, balancing immediate troubleshooting with long-term system management. This combination can provide comprehensive coverage, optimising the function and reliability of IT systems while also enabling cost-effectiveness and strategic growth.

How Can Solid Systems Help?

With a trusted technology partner like Solid Systems, striking the right balance between IT support and managed services becomes an achievable goal. If you’re ready to enhance your IT infrastructure and provide your business with the technological edge it needs to thrive, Solid Systems is here to help. Why not schedule a free consultation with our Sales team today? We’re ready to walk you through our holistic, human-focused approach to technology, and help you chart the path to IT success in your business.

Frequently Asked Questions

Why use managed IT services?

Making use of managed IT services opens up a myriad of advantages for businesses of all sizes. As technology continues to evolve at a rapid pace, it’s imperative for your business to stay ahead of the curve to remain competitive. Solid Systems’ managed IT services provide you with access to a team of IT Pros who are not only up-to-date with the latest technologies but are also proactively working to anticipate potential IT issues, preventing costly downtime. Plus, our technology management solutions come at a fixed monthly cost that includes updates, monitoring, and support. This allows you to focus on your core business objectives, while your IT operations are handled by our experienced and certified professionals.

Why would a company need both IT support and managed services?

IT support comes into play when there are specific problems or issues to solve. This could range from hardware failures, software glitches, to network outages. Managed services, on the other hand, involve monitoring systems 24/7, conducting regular maintenance, and implementing strategic IT planning. This proactive approach helps in identifying potential issues and rectifying them before they escalate, reducing the risk of business disruptions. Having both services ensures not only immediate troubleshooting, but also ongoing, proactive maintenance and strategic planning, providing a robust IT infrastructure that supports business growth and productivity. With Solid Systems as your technology partner, you get the best of both worlds, with an exceptionally human touch to IT support and managed services.

What are managed IT services features?

Managed IT services come with an array of features designed to streamline operations, enhance security, and promote efficiency. Some examples include:

  • 24/7 Monitoring and Support
  • Regular Patching and Upgrades
  • Cybersecurity
  • Data Backup and Recovery
  • Strategic IT Planning

With Solid Systems as your partner, these features are part of a comprehensive package that combines IT support and managed services, ensuring your business has the technology foundation it needs to thrive.

Michael Claxton

Michael Claxton

Co-Founder and CEO of Solid Systems | I am a father of two, and a mentor of many. My calm focus makes me a natural leader, both in and out the office, and I have a unique skill in nurturing leadership qualities in others as well. But most of all, I understand the true value of time and the ways that technology can optimise efficiency within a business and see humans making the most of the time available to them, both in terms of productivity, and in terms of personal growth. 

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