Managed IT Services

A One-Stop Solution

Introduction

Scenario: As the CEO of a fast-growing technology startup, you and your executive team are frustrated.

Your Information Technology (IT) department is busy all the time fighting internal fires. They put in long hours only to keep a cumbersome system up and running, but the small team does not have the bandwidth to update themselves with the latest trends for improved efficiency. This has led them to become unresponsive, and their management team to become frustrated with them.

Sound familiar? If it does, then you may need to consider partnering with an IT management service provider.

What are Managed IT Services?

Managed IT services help businesses assign their IT needs to an external partner who specialises in all things relating to the digital domain, allowing them to focus on the running of their company

As a managed IT service provider, Solid Systems offers a risk-free subscription service at a fixed monthly fee. This provides you with the technical experience that you need at a fraction of the cost of employing full-time resources. Rest easy in the knowledge that your IT managed services are in the safe hands of a qualified, fully equipped IT partner.

Having carefully analysed of the needs of Small and Medium Enterprises (SMEs), we understand, and are well equipped to manage, the technical challenges that you may face. Our team is proficient in providing managed IT services in South Africa and beyond, offering custom and curated plans to meet all your IT requirements. From system management, to helpdesk and more, you can access 360-degree technical coverage.

Benefits of Managed IT Services by Solid Systems

In this modern age, time is a precious commodity, and our managed IT services will help you to spend time on the aspects of your business that matter most, without needing to concern yourself with the technical aspects of your IT infrastructure.

Not only do our IT professionals work with diverse companies and deal with a range of issues, providing them with a wealth of experience, but we‘re also constantly honing and furthering their skill sets through weekly upskilling sessions, sponsoring certifications and further education, and so much more. Our people are our backbone, and we encourage them to grow with us. This gives our IT professionals access to technology and resources that many in-house teams would not have, and puts them in the perfect position to offer strategy inputs rather than merely relying on growth tactics.

These are just two reasons why choosing Solid Systems as your designated IT management services partner would be worthwhile, but the benefits don’t end there:

Focus on your core business operations while we take care of your IT needs.

Reduce expenditure, with no need for a dedicated IT department or manager
Beef up your security to reduce the exposure of your systems to cyber threats.
Improve the productivity of your remote or in-office workforce.

Receive optimal tech services at lower costs.

What are the Risks of Not Using Managed IT Services?

While managing services in-house always seems like an ideal solution, hiring dedicated teams to supervise day-to-day operations and resolve issues immediately is a costly endeavour. And cost is just one risk associated with not making use of managed IT services:

Managed IT Solutions Offered by Solid Systems

Solid Systems offer a wide range of managed IT services that cater to businesses large and small. Here are just a few:

IT Support for End Users – Service Desk

Our Solid Service Desk handles a large volume of incidents in a highly coordinated environment. We look to systematically eradicate the root causes of issues, instead of providing a temporary fix.

Proactive IT Support for Servers and Network (Infrastructure)

We proactively monitor the servers of IT systems to detect potential system failures before they occur, and any resource utilisation issues that might creep in.

A handpicked team of experts forms our Solid Systems Network Operations Centre (NOC), which works 24/7 to keep an eye on your network. They provide immediate solutions to tiny issues, ensuring that they don’t affect the entire system, and keeps downtime to a minimum.

Backup and Disaster Recovery

Modern businesses require effective data backup solutions. Implementing a layered security strategy is a necessity, as it provides an additional buffer against data breaches. This not only reduces the chance of data loss, but also safeguards the system against ransomware attacks.

Cyber Security and Risk Management

Cyber security is of prime importance in this day and age, and every business must lay down clear rules to ensure optimum safety. Deploying an efficient IT Management Service to undertake constant monitoring, testing, and updates, ensures that your business gets maximum security against any modern cyber threat.

What Can You Expect from Solid Systems?

When you choose to work with Solid Systems, it’s more than just another company that you have to deal with. We pride ourselves on building lasting relationships with the businesses that we work with, and we’re as invested as our clients are in helping their companies to step into the future confident in their technologies. After all, if our clients lose out, we do too!

Here are just a few ways that we build that relationship when you choose Solid Systems as your designated partner for managing IT services:

ABOUT SOLID SYSTEMS

As a Microsoft Gold Certified organisation, we are perfectly placed to help with your Managed IT Services. We’re just a click away, so don’t hesitate to contact us.
Since 2003, Solid Systems have specialised in delivering leading technology solutions and offering guidance to organisations in South Africa and abroad, in the most human way possible.
We love technology and the exciting ways that it evolves, and are constantly improving the tools that we use. But humans are at the heart of our business. That’s why we value each relationship and prioritise a personal approach, finding solutions that deliver results for your company in the best way possible.
With our highly skilled and passionate professionals behind us, and the latest and most sophisticated tools at their disposal, we ensure that the businesses we work with are constantly evolving, and can step into the future with confidence.

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