Are you a business owner looking for a technology partner to enhance your IT infrastructure? Have you come across terms like ‘IT support’ and ‘managed services’, but are unsure of what they actually mean? Don’t worry, you’re not alone. In the fast-paced world of technology, it can be challenging to keep up with the latest jargon and understand their differences. In this article, we will break down the differences between IT support and managed services, so you can make an informed decision for your business.
What Are The Differences Between IT Support vs Managed Services?
IT support and managed services are often used interchangeably, but they are not the same thing. While both provide technical assistance to businesses, their approaches and scope of work are different. Let’s take a closer look.
• Availability and Monitoring
IT support typically refers to the services provided by an external IT outsourcing team to troubleshoot issues that arise in your company’s IT systems. This could include fixing hardware or software malfunctions, setting up new equipment, or providing general technical assistance when needed. The availability of IT support is mainly reactive, meaning they respond to issues as they occur.
On the other hand, managed IT services provide proactive maintenance and monitoring of IT systems. This means that a team of experts works behind the scenes to prevent potential problems from occurring in the first place. By regularly monitoring and maintaining your IT infrastructure, managed services help reduce downtime and maximise efficiency.
• Patching and Upgrades
When it comes to patching and upgrades, there is a significant difference between IT support vs managed services. IT support typically handles ad-hoc issues, applying software updates or fixing bugs when they arise. This means your business may not always have the latest versions of critical software or security patches installed.
Managed services, on the other hand, take a proactive approach to patching and upgrades. They ensure that all necessary updates are applied in a timely fashion, minimising cyber security risks and keeping your systems up-to-date. This can save your business from potential disruptions and data breaches.
• Cost and Efficiency
One of the main differences between IT support and managed services is cost. IT support is usually charged for by the hour, which can quickly add up if your business experiences frequent IT issues. In contrast, managed services operate on a fixed fee model, meaning you pay a set amount each month for their comprehensive IT support.
Not only does this provide cost predictability for your business, but it also increases efficiency. With managed services, you no longer have to worry about the time and resources spent on dealing with IT issues, allowing you to focus on your core business.
The Short And Long Term Benefits Of IT Support And Managed Services
Partnering with a reliable technology provider like Solid Systems for both IT support and managed services can bring numerous short and long-term benefits for your business. These include:
• Enhanced IT Infrastructure
With a team of experts constantly monitoring and maintaining your IT systems, you can expect improved performance and reliability. This leads to increased productivity and reduced downtime for your business.
• Exceptionally Human IT Support
Unlike automated responses or call centres, at Solid Systems, we focus on the human side of IT support, ensuring that we have a full understanding of the issues that you face and the frustrations that they cause, and that we get to the root cause of the problem, rather than simply fixing symptoms.
• Proactive Approach
With regular monitoring and patching, managed services can identify and address potential issues before they become major disruptions. This proactive approach saves your business from costly downtime and data breaches.
• Cost Savings
As mentioned earlier, the fixed fee model of managed services is a cost-effective solution for businesses of all sizes. The comprehensive IT support provided also reduces the need for hiring and training in-house IT staff, saving you both time and money.
With managed services, your technology partner can easily scale up or down according to your business needs. This provides flexibility for growth and ensures that you only pay for the services you require.
• Strategic Planning
A reliable technology partner like Solid Systems can help businesses plan their long-term IT strategy based on their goals and budget. This allows businesses to stay ahead of their competition with the latest technology and maximise their IT investments.
• Peace of Mind
With managed services, you can have peace of mind knowing that your IT systems are in good hands. You can focus on running your business while your technology partner takes care of all your IT needs.
Does IT Support vs Managed IT Services Need To Be An Either/Or Choice?
The choice between IT support and managed IT services doesn’t necessarily have to be a strict binary decision. The ideal solution often lies in a blend of both, tailored to your business’s unique needs. IT support offers hands-on assistance and problem-solving expertise when unexpected issues arise. On the other hand, managed IT services proactively oversee your technology, keeping systems updated and spotting potential issues before they escalate. Leveraging both options, your business can ensure a well-rounded technology strategy, balancing immediate troubleshooting with long-term system management. This combination can provide comprehensive coverage, optimising the function and reliability of IT systems while also enabling cost-effectiveness and strategic growth.
How Can Solid Systems Help?
With a trusted technology partner like Solid Systems, striking the right balance between IT support and managed services becomes an achievable goal. If you’re ready to enhance your IT infrastructure and provide your business with the technological edge it needs to thrive, Solid Systems is here to help. Why not schedule a free consultation with our Sales team today? We’re ready to walk you through our holistic, human-focused approach to technology, and help you chart the path to IT success in your business.