We’ve all had that experience, when we call a business, of getting a maze of recorded messages and elevator music. The name for that experience is Interactive Voice Response (IVR). To be honest, sometimes IVRs are set up to avoid customers, rather than help them!
Not the case with Solid. When an IVR is set up properly, it is actually really effective, saving both you and your service provider valuable time and money.
Our IVR makes sure that each call from a customer reaches the right expert quickly and without fuss, avoiding frustrations, and ensuring you get to talk to exactly who you need and get the exact service you need.
