Logging a ticket is nothing complicated. You can log one using any one of these steps during business hours:
1. Email firstname.lastname@example.org (The recommended way)
2. Speak to one of our team members in person about an issue: they can log a ticket.
3. Call the Solid Systems Help Desk on the numbers below and speaking to one of our professional humans: they can log the ticket for you.
Please include as much information as possible in order for us to properly prioritize your request and find a speedy resolution. For more information around our response times and how we prioritize tickets, click here.
For emergency technical support outside of our standard business hours, click here
South Africa: 021 110 0000 or +27 21 110 0000
United Kingdom: +44 203 150 0261
Once your ticket has been properly logged, your request will follow our ticket lifecycle process with the aim to have the right person, with the right skillset resolve your ticket first time around.