Solid Select vs Solid Unlimited: Which Managed IT Plan Is Right for You?
What every Managed IT plan includes, how Solid Select and Solid Unlimited differ, and how to choose.
Read the guide →Logging a ticket in short
You can log a support ticket with Solid Systems in three ways during business hours: email the support desk (the recommended way), speak to a team member in person, or call the Solid Systems Help Desk and a team member will log it for you. Include as much detail as possible so your request can be prioritised properly. Once logged, your ticket follows Solid’s ticket lifecycle process, aiming for the right person to resolve it first time.
Logging a ticket is nothing complicated. You can log one using any one of these steps during business hours:
1. Email [email protected] (The recommended way)
2. Speak to one of our team members in person about an issue: they can log a ticket on your behalf.
3. Call the Solid Systems Help Desk on the numbers below and speaking to one of our professional humans: they can log the ticket for you.
Please include as much information as possible in order for us to properly prioritise your request and find a speedy resolution. For more information about our response times and how we prioritise tickets, click here.
For emergency technical support outside of our standard business hours, click here.
South Africa: +27 21 110 0000
United Kingdom: +44 203 150 0261
Once your ticket has been properly logged, your request will follow our ticket lifecycle process with the aim to have the right person, with the right skillset resolve your ticket first time around.
Frequently asked questions
How do I log a support ticket with Solid Systems?
Email the support desk, which is the recommended way. You can also speak to a team member in person or call the Help Desk, and they will log the ticket on your behalf.
What should I include when logging a ticket?
Include as much information as possible. The more detail you give, the better Solid can prioritise your request properly and find a speedy resolution to the issue you are facing.
What happens after my ticket is logged?
Your request follows Solid’s ticket lifecycle process. The aim is to have the right person, with the right skillset, resolve your ticket first time around.