When you think of your business’ IT infrastructure, it can be easy to focus on the big areas – your servers and network, their security, your end point devices and so on. You think about their purchase and their provisioning, but what about their upkeep? When you’re running a large business, IT support and managing and maintaining your infrastructure can easily become a fulltime job, and one that many companies don’t have the resources to fill.
This is where a service provider like Solid Systems steps in, to provide you with the IT service & IT support that your business needs on a day-to-day basis, and to help your business grow in ways that you may never have imagined.
The role of IT Support Providers is to ensure that your business technologies are running as smoothly as possible. Even small business IT support needs to encompass the monitoring and managing of your systems, ensuring that they’re always up to date. But that’s not where Solid Systems’ IT support solutions end.
To us, IT helpdesk support is about more than just maintenance. That’s why we help you beyond simply ensuring that your existing technologies are maintained. Our IT support and services extend to managing your vendors, ensuring your business’ security, and advising on the best possible technology services and solutions to help your company meet its goals. Our IT helpdesk support consulting firm even keeps your teams trained in the best ways to use your existing technologies.
Many companies choose to manage their business IT helpdesk in-house. While this is a viable option, it is expensive, and often results in individuals or entire teams dedicating all of their time to IT support, without being able to focus on the core areas that could help to drive the business forward. It also becomes difficult for a single person, or even a team, to keep themselves constantly updated on the latest technologies, the right updates, and the right IT helpdesk support techniques to be implementing for your business.
There are a number of benefits to using an external IT company for outsourced IT support:
You get the expertise of a full team of IT support Pros at a fixed monthly rate
We are always upskilling our teams and providing them with the resources to expand their knowledge and experience across IT fields.
Without needing to worry about IT support, management and maintenance, your teams will be able to focus their attentions and skills on your core business.
We manage your systems to ensure that your teams have the network resources they need to operate smoothly, effectively and efficiently.
Our round-the-clock IT helpdesk support and vendor management services make managing your business easier in every way.
We offer business IT support services to help any company, large or small, embrace and make the most of their technologies. Our IT support solutions include:
Your technologies should grow with your business. We provide IT Roadmaps that will see your tech advance as your company does.
Don’t wait for a data disaster to strike. Make sure that your information is replicated and safely and securely stored in the cloud.
Whether it’s your servers, your network or your devices, we make sure that your systems are safe, secure, and up-to-date.
Ensure the safety of your networks, servers, devices, emails and documents with all-encompassing security solutions.
Why spend your time on hold when providers fall short? As your one-stop-shop, we help with all of your technology needs, including managing vendors on your behalf.
Looking for IT Support in Johannesburg or Captown ? We’ve been providing both large and small businesses with reliable IT support for over 18 years. We are dedicated to keeping our IT Pros upskilled and knowledgeable in everything technology related, ensuring that our teams are always ready to help, whatever the situation may be. When you partner with Solid Systems, you’re investing in more than just another IT support specialist. We help you to prioritise growth, meet your business goals, and step confidently into the future. The holistic IT support & IT solutions that we offer forms an important part of doing just that.
With over 18 years of experience in providing dedicated IT support to businesses around the globe, Solid Systems is perfectly placed to meet and exceed your business’ needs. We’re just a click away, so don’t hesitate to contact us.
Since 2003, we have specialised in delivering leading technology solutions and offering guidance to organisations in South Africa and abroad, in the most human way possible.
We love technology and the exciting ways that it evolves, and are constantly improving the tools that we use. But humans are at the heart of our business. That’s why we value each relationship and prioritise a personal approach, finding solutions that deliver results for your company in the best way possible.
With our highly skilled and passionate professionals behind us, and the latest and most sophisticated tools at their disposal, we ensure that the businesses we work with are constantly evolving, and can step into the future with confidence.